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Customer Service

Can You Ship To My Country?
We can send to almost every country on earth and have free shipping to our main destinations. We Don't Ship To: China, South Sudan and Syria.
What Are The Shipping Methods And Delivery Times?
When you order from soocoo.cc, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. soocoo.cc offers four different international shipping methods:
Shipping from Chinese Warehouse
Airmail and register airmail Area time
United States,Canada 7-20 business days
Australia,New Zealand,Singapore 7-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Brazil 15-35 business days
Russia 15-35 business days
Other countries 7-25 business days
Priority Direct Mail Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherland, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, UK. 7-10 business days
United States. 10-15 business days
CNEMS 7-15 business days to worldwide
EMS 7-15 business days to worldwide
Expedited Shipping* 3-7 business days to worldwide.

 * Expedited shipping can not be sent to P.O Box address.

NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

How Much Does Shipping Cost?
Prices vary depending on product, location and shipping method. You can check the cost on every product page. 1. Ensure you have selected the correct shipping country in the “Ship to tab” at the top of the page. 2. Choose shipping method 3. Exact shipping price is calculated.
Why Can't I Choose My Desired Courier?
Due to the ever changing prices of couriers and sheer number of options available our staff select the best priced shipping for the desired shipping method.
I Urgently Want My Order Can I Use Express Shipping?
SOOCOO is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend that contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Why Is My Country Not Covered By Free Shipping?
Shipping for each country is different we strive for shipping to be at its cheapest however we also value safe and reliable delivery. Although you may have to pay a small amount for delivery, you can rely on the shipment being delivered. As we are continually revising logistics you may find your country has free shipping in the near future.